Category: winter storm

Customer Sues Southwest Airlines Over Denied Refunds For Two Cancelled Flights

A Louisiana man has filed a federal lawsuit against Southwest Airlines, claiming the company improperly denied refunds for flights canceled during its recent operational chaos. The lawsuit, filed on Dec. 30 in U.S. District Court for the Eastern District of Louisiana, “is believed to be the first” legal complaint arising from Southwest’s pre and post-Christmas snarls,…


Customer Sues Southwest Airlines Over Denied Refunds for 2 Cancelled Flights

A Louisiana man has filed a federal lawsuit against Southwest Airlines, claiming the company improperly denied refunds for flights canceled during its recent operational chaos. The lawsuit, filed on Dec. 30 in U.S. District Court for the Eastern District of Louisiana, “is believed to be the first” legal complaint arising from Southwest’s pre and post-Christmas snarls,…


Customer Sues Southwest Airlines Over Denied Refunds for 2 Canceled Flights

A Louisiana man has filed a federal lawsuit against Southwest Airlines, claiming that the company improperly denied refunds for flights that were canceled during its recent operational chaos. The lawsuit, filed on Dec. 30, 2022, in U.S. District Court for the Eastern District of Louisiana, “is believed to be the first” legal complaint arising from Southwest’s…


US Family on Ski Trip Finds Lost Bag at Vancouver’s Airport on Their Way Home

Robyn Fant and her family found their final missing suitcase among a sea of unclaimed bags at Vancouver International Airport on Tuesday, just as they were to board a flight home to North Carolina after an annual ski trip to Whistler, B.C. Their bag was one of 1,500 that officials said remained at the airport…


More Than 900 Flights Canceled at Denver International Airport Due to Winter Weather Conditions: Reports

Around 900 flights were delayed or canceled through Denver International Airport (DIA) on Jan. 2 amid an ongoing winter storm that created icy conditions and poor visibility, according to reports. The delays and cancelations came just as the airport was beginning to recover from a turbulent holiday travel season that saw Southwest Airlines leave thousands of passengers stranded across the…


Southwest Airlines, Not the Weather, at Fault for Flight Chaos, Federal Notice Says

Southwest Airlines leadership was at fault for thousands of flight cancellations and delays from Dec. 24 to Dec. 29, the U.S. Department of Transportation says. “While weather can disrupt flight schedules, the thousands of cancellations by Southwest in recent days have not been because of the weather,” Secretary of Transport Pete Buttigieg said in a…


Southwest Airlines Targets Dec. 30 for Return to Normal Operations

After canceling more than 15,000 flights over the last week, Southwest Airlines has announced that it aims to return to normal operations “with minimal disruptions” by Friday. On Thursday, the Dallas-based airline was still only operating about one-third of its schedule, with more than 2,300 flights canceled. “We are encouraged by the progress we’ve made…


Workers, Internal Memos Reveal Why Southwest Melted Down During Cold Snap

Longtime employees of Southwest Airlines are saying: “We told you so.” In the wake of a brutal pre-Christmas winter storm, Southwest’s competitors quickly rebounded. But as of Dec. 29, the Dallas-based airline was continuing to struggle mightily. The airline has been buried beneath the burden of thousands of canceled flights, mountains of misplaced luggage, and…


Rival Airlines Cap Fares Amid Southwest Flight Cancellation Meltdown

In the wake of Southwest Airlines’ cancellation disaster over the past week, some competitors are filling in to assist its stranded customers at the end of the holiday travel season. Rival carriers have capped airfares at several key airports, as a surge of Southwest customers booked last-minute domestic flights, after the low-cost airline canceled thousands…


About 11,000 Hydro-Québec Customers Still Without Power One Week After Winter Storm

Hydro-Québec says more than 10,700 customers are still without power a week after a major winter storm knocked out transmission lines across the province. The utility says the power is still out for more than 3,300 customers in the Quebec City area, about 2,800 clients in the Laurentians region, and for roughly 1,200 customers in…