Why is it so hard for some people to say they’re sorry? It’s remarkable how difficult these two simple words can be to say out loud. I’ve been gifted with my share of never-sorry people over the years. I say gifted because not getting the apology I craved (and thought I deserved) has forced me to investigate the psychology of apologies, as well as my own relationship with them. I’ve also spent a lot of time wondering why some people refuse to apologize even when they know they’ve caused harm, even when the offense is small and doesn’t require taking much responsibility. Recently, I was confronted with a friend who refused to say she was sorry for having misplaced an object she borrowed from me. It wasn’t there when I needed it; so what? A simple “I’m sorry” would’ve put the whole thing to bed in a few seconds. But those …