Speaking well seems to far outweigh listening well in our culture. Perhaps if we weren’t so intent on “being heard” and if we all practiced better listening skills, we might find more cordial conversations, and people jump to conclusions less. There’s a multitude of categories for types of listening, including active listening, therapeutic listening, deep listening, full listening, critical listening—and the list goes on. Some schools place value on teaching listening skills, including business and health care programs. Of note, in a 2017 article in the Harvard Business Review, “Making Time to Listen to Your Patients,” Dr. Rana Awdish and Dr. Leonard Berry advocate for communications curriculum to be taught to clinical and non-clinical staff in health care organizations. “Actively listening to patients conveys respect for their self-knowledge and builds trust.” The authors wrote. “We must listen generously so that we nurture authentic, bidirectional relationships that give clinicians and patients a sense …
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