The U.S. Department of Transportation (DOT) says it will investigate what caused Southwest Airlines’ “unacceptable rate of cancellations and delays” in the wake of Winter Storm Elliott.
In a Tweet posted just after 9 p.m. on Dec. 26, the DOT said Southwest’s flight disruptions and “reports of lack of prompt customer service” were cause for concern.
“The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan,” says the tweet, which was viewed by 4.4 million people in less than 12 hours.
That plan spells out how the airline is supposed to handle issues such as cancellations and refunds….