The UK’s energy regulator Ofgem has announced a “comprehensive, independent, and wide-ranging review” into British Gas after the firm’s subcontractors were revealed to be breaking into homes to fit prepayment meters.
According to a report by The Times of London, some British Gas customers—including some who were disabled or mentally ill—had pay-as-you-go meters forcibly installed in their homes.
Following the report, energy minister Graham Stuart asked the energy giant to urgently outline “redress” for “mistreated customers,” while Secretary of State for Energy Security Grant Shapps described the forced pre-pay installations as “outrageous.”
Ofgem subsequently ordered all energy providers to suspend prepayment meter installations until a review is completed….