Travelers subjected to delays and cancelations through the recent winter storm could have recourse with the Aviation Consumer Protection through the U.S. Department of Transportation.
Chaos reigned at airports across the United States as severe weather conditions caused flight delays nationwide.
Southwest Airlines alone canceled more than 12,000 flights nationwide since Dec. 23.
Department of Transportation (DOT) Secretary Pete Buttigieg spoke to union leaders and Southwest Airline’s CEO on Dec. 27. The Biden administration official conveyed the DOT’s expectations for airlines to meet their obligations to passengers and employees.
In addition to the DOT announcement that they will investigate whether the cancelations and delays were preventable, the department reminded travelers of their right to file an official complaint….