Train companies have unveiled plans to close most ticket offices at railway stations in England.
The Rail Delivery Group (RDG), which represents rail companies, unveiled proposals on Wednesday which could lead to nearly all offices being shut, including those at some of the UK’s busiest stations, such as London Waterloo, London Euston, Birmingham New Street, and Manchester Piccadilly.
It comes after Transport Secretary Mark Harper wrote to train operators asking them to cut costs.
The RDG said 12 percent of train tickets are bought from offices at stations, down from 82 percent in 1995.
It said moving ticket office staff onto station platforms and concourses would “modernise customer service” and pledged there will be “more staff available to give face-to-face help.”…