Toronto Pearson International Airport has ranked near the bottom among major North American flight hubs in J.D. Power’s latest customer satisfaction ranking. The 2021 study released Wednesday ranked Pearson second-lowest among the 20 airports in the ‘mega’ category, which see at least 33 million passengers per year. Michael Taylor, head of travel intelligence at J.D. Power, says Pearson specifically fared relatively poorly because of facilities and pandemic policies. “A lot of it had to do with COVID procedures, and really some of the terminal facilities could be upgraded.” He said wait times, baggage delays, and issues around the number of people allowed in the terminal because of the pandemic all contributed to the relatively low ranking. “It’s been a tough year. There’s been a tremendous amount of operational challenges based on COVID procedures at Toronto.” Pearson’s rating of 780 points out of a possible 1,000 was below the record high …