Automated resume-scanning software that is inflexibly configured and overlooks potentially suitable workers is a major factor contributing to a “broken” hiring system in the United States, according to a new report from Harvard Business School (HBR). The HBR report (pdf), released Sept. 4, provides insight into America’s labor market dynamics, including the widely reported mismatch between…

Automated resume-scanning software that is inflexibly configured and overlooks potentially suitable workers is a major factor contributing to a “broken” hiring system in the United States, according to a new report from Harvard Business School (HBS). The HBS report (pdf), released Sept. 4, provides insight into America’s labor market dynamics, including the widely reported mismatch between…