On the day of the deadly 9/11 terror attacks, operators in emergency call centers struggled to ascertain what was happening. According to the 9/11 Commission report, this may have led to additional deaths. The report details the story of one person from the North Tower who tried to save victims, only to give up in frustration…

On the day of the deadly 9/11 terror attacks, operators in emergency call centers struggled to ascertain what was happening. According to the 9/11 Commission report, this may have led to additional deaths. The report details the story of one person from the North Tower who tried to save victims, only to give up in frustration…