Southwest Airlines has created an “early indicator” system and taken other steps in its efforts to ward off a future operational meltdown.
CEO Bob Jordan updated employees about the actions that company leaders have taken so far in a Jan. 13 internal memo obtained by The Epoch Times.
But one of Southwest’s largest unions, which represents the airline’s 10,000 pilots, is expressing frustration over the company’s handling of the operational crisis that struck in late 2022.
A day after Jordan’s message, the Southwest Airlines Pilots Association (SWAPA) sent a notice to its members, reporting stalled contract talks. The union also said the company so far hadn’t involved SWAPA in the post-crisis analysis….