Southwest Airlines CEO Bob Jordan, who apologized in December after the flight carrier canceled more than 15,000 flights over the Christmas holiday period, is offering 25,000 frequent-flyer points to travelers who were affected by the ordeal.
According to a screenshot of an email Jordan sent out to travelers impacted by the cancelations and posted to Twitter by the Points Guy’s Zach Griff, the 25,000 points are a “gesture of goodwill” and have a value of more than $300.
The extra points are available to those who had flights canceled or delayed for more than three hours between Dec. 24 and Monday, have no expiration or blackout date, and can be used for future travel or other items such as gift cards and merchandise….