Rogers Communications Inc. acknowledged Wednesday it has work to do in building customer trust after its massive network outage earlier this month and that it expects to spend $150 million on customer credits related to the outage.
The figure came as the Toronto-based cable, wireless and media company reported its second-quarter financial results, including a jump in profit.
CEO Tony Staffieri said the company’s performance reflects “the incredible hard work by our wireless, cable, and media teams as we continue to recover from the impacts of the pandemic” in a statement accompanying the earnings disclosure.
“In the coming quarters, we will continue to focus on delivering additional improvements as we build on these results, while also working hard to regain the trust of our customers following our recent network outage.”…