Rogers says it will reimburse customers with a credit equivalent to 5 days of service following the telecom company’s nationwide outage.
In a Twitter statement, the telecom service provider said the crediting is “a first step” to win back the trust of their customers after the interruption of their internet and phone services that began on July 8.
“We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the credit,” Rogers said on July 12….