The Rogers network outage that began on July 8 affected government services, businesses, banking systems, and in some cases, even 911 emergency calls.
Many Canadians were unable to make phone calls or use the internet, and incoming travellers couldn’t access the government’s ArriveCan app to submit the information required to go through customs.
Here’s a look at what happened, and what the company and the government are doing in response.
Timeline of the Outage
The outage started early in the morning of July 8, with the Toronto-based telecommunications service provider confirming the issue at roughly 9 a.m. EDT.
In a Twitter post, Rogers’ customer support said the company was aware of the outage and working to resolve the problem but couldn’t provide a specific time as to when its services would be restored….