Rogers Communications Inc.’s move to credit its customers with the equivalent of five days of service following the massive outage that crippled its network last week is “wholly inadequate,” a legal expert said.
“Five days is predicated on the possible belief that damage to individuals and small and medium-sized businesses can be quantified solely on the basis of a portion of a monthly fee,” Richard Leblanc, a York University governance, law and ethics professor, said in an interview Wednesday.
Payments could not occur, sales were missed, meetings were missed, work could not be done, and businesses could not operate fully, so damages would be broader than that, Leblanc explained….