Ontario’s patient ombudsman says he has seen a rising number of complaints about poor quality of care in the health-care system and an increase in use of force by hospital security.
The findings come in the patient ombudsman’s annual report released today.
There were more than 3,300 complaints in the 2021-22 year, with most concentrated in the Toronto area and northern Ontario.
Patient ombudsman Craig Thompson says many complaints focus on access to care and a lack of adequate staffing.
They have seen a 43 per cent increase in complaints from patients and caregivers who said they were treated with a lack of sensitivity and caring, especially in emergency departments….