American customers are facing more product and service problems than ever, and are becoming “steadily more belligerent” while complaining about the issues, according to the results of a new survey.
The National Customer Rage Survey, which polled 1,000 Americans, found that 74 percent of respondents reported experiencing a problem regarding a product or service in the past year, states a Mar. 7th press release by the W. P. Carey School of Business at Arizona State University. This is more than double the rate from 1976, said the survey. Sixty-three percent of respondents with a product problem admitted to being enraged about it.
The latest survey showed that 43 percent raised their voice to express displeasure regarding the problem they were facing, up from 35 percent in 2015. In addition, the percentage of customers seeking revenge for the trouble they faced has tripled since 2010, according to the survey….