Australian authorities have seen a sharp increase in phone and internet complaints made across the country, partly due to poor customer service and billing issues.
According to a new report, The Telecommunications Industry Ombudsman received over 22,200 complaints in the March quarter, up 21 percent from the previous three months.
The report listed various problems in all types of services that negatively affected residential consumers and small businesses.
More specifically, fault and connection issues accounted for almost 53 percent of the complaints.
In addition, mobile phone service was the most complained service type with 8,578 complaints, followed by internet service with 7,830 complaints.
At the same time, 90 percent of the complaints came from the top 10 telecommunications providers, with Telstra garnering more than half of the complaints number….