The NSW Ombudsman has released a new report named “2020 Hindsight” on Monday, which highlights the impacts on individuals of measures taken by the state government in combating the COVID-19 pandemic. The Ombudsman received a total of 913 contacts related to the NSW government’s response to the pandemic over the past year, among which 513 are about hotel quarantine. The most often raised issues include conditions of hotel facilities, inadequate food options, access to mental health and medical assistance, a lack of access to fresh air and exercise, the processing of hotel quarantine exemption requests, quarantine fees, and the length of quarantine. One complainant who has diabetes and chronic kidney disease was not given food that meets their medical needs and failed to get help from the hotel and the medical staff. Another complainant who is a nurse said that even opening the door to get some fresh air was …