The quality of new vehicles in the United States has been declining since 2021 as factors such as the growing use of technology and lower build quality of certain parts are making the models more “problematic,” automotive consultant J.D. Power says.
Some of the worsening issues involve basic parts of the car, such as audio systems, cupholders, horns, and door handles, according to the 2023 U.S. Initial Quality Study (IQS).
Automakers have been leaning on software and technology as they rush to roll out innovative models amid easing supply constraints and labor shortages.
“Opening a door was once a non-discussion point—an aspect of a vehicle that had been examined, engineered, and mastered,” J.D Power’s senior director of auto benchmarking Frank Hanley said. “The basic touch point of door handles is now a percolating problem area as manufacturers attempt to redesign them.”…