The reach of hate speech on Twitter has declined more than expected under Elon Musk, according to the results of a new independent assessment.
Twitter’s safety team shared the findings in a thread posted to the platform on March 21, noting that Twitter had recently partnered with software firm Sprinklr to conduct the independent assessment.
According to Sprinklr, an “AI-based Toxicity Model” was used to analyze publicly available digital data on the site to detect the presence of “toxicity” and measure how often posts containing such “toxic” language, or hate speech, are seen.
“Sprinklr’s AI-powered model found that the reach of hate speech on Twitter is even lower than our own model quantified,” Twitter’s safety team wrote….