Empire Co. Ltd. remained tight-lipped Tuesday about computer system issues that are still impeding customers seeking prescriptions at some pharmacies it operates.
The Nova Scotia-based company issued a brief statement Monday confirming that an “IT systems issue” affecting certain pharmacies has caused “technical difficulties” in filling prescriptions.
Issues at Empire-operated pharmacies, including Sobeyspharmacies and Lawtons Drugs, were first reported over the weekend, and some locations in Halifax Tuesday had signs posted warning customers of the ongoing technical problem. “Unfortunately, at this time we are unable to access your records to fill a prescription,” a sign at one pharmacy counter said.
Empire did not respond to questions Tuesday about the cause of the IT problem and has not said when it expects it to be resolved. In its Monday statement, the company said it remains “committed to the continuity of care for all its pharmacy patients.”…