The consumer watchdog is taking Telstra to court over claims the telco giant was misleading customers on its broadband speeds.
The Australian Competition and Consumer Commission has started proceedings against Telstra in the Federal Court about the company’s representation of its cheaper internet brand Belong.
The commission alleges almost 9000 Belong customers were moved from an NBN plan with a maximum upload speed of 40Mbps to one that had half the speed without being told of the changes.
The migration of customers—some of whom had signed up for the plan years earlier—happened in October and November 2020.
The watchdog’s commissioner Liza Carver said Telstra did not notify the customers about the reduction in upload speed and didn’t lower the cost of the service, despite the cost charged by NBN to Telstra being $7 a month less….