Record-breaking heat is hitting Western states, and customers looking for a reprieve on Aug. 30 turned to their air conditioners for help.
But more than 22,000 Xcel Energy customers in Colorado were greeted with the message “energy emergency” on their smart thermostats, preventing them from reducing the temperature below 78 degrees.
With tempers and temperatures flaring, Xcel’s customers took to Twitter to vent their frustration, prompting Xcel to remind customers that they agreed to such lockouts in exchange for cash.
AC Goes Bust
Xcel Energy, a major U.S. electric and natural gas company, provides energy to customers throughout Colorado and the United States. If customers want and they have a qualifying smart thermostat, they can enroll in Xcel’s AC Rewards Program….