JP Morgan Chase bank’s online-banking system was malfunctioning Friday, creating double transactions, fees, and payments in customers’ accounts. The glitch was fixed later that day.
Numerous Chase customers had posted on social media that their rent or bill payments were taken out of their accounts twice and reported hold times with customer service approaching more than an hour. The New York-based bank is one of the country’s largest financial institutions with millions of online customers.
Transactions over Zelle, the bank’s own peer-to-peer payment service, were also impacted.
Chase said late Friday that the bank had “resolved the underlying issue” and was in the process of issuing refunds or reversing transactions for customers….