By Emily Washcovick Online reviews can be an important source of feedback to help improve your business. They’re a signal to what’s going well and what needs to improve. Jeff Toister, author of The Service Culture Handbook, has some surprising advice for small business owners who feel they’re too busy to read through all their…
Fashion Nova to Pay $4.2 Million to Settle Claims It Blocked Negative Online Reviews
January 25, 2022
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LOS ANGELES—Los Angeles-based Fashion Nova will be required to pay $4.2 million to settle allegations it blocked negative reviews of its products from being posted to its website, the Federal Trade Commission announced on Jan. 25. The trade commission alleged the fast-fashion online retailer misrepresented that the reviews on its website reflected the views of…
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