WASHINGTON—President Joe Biden said on Monday his administration had cracked down on U.S. airlines to improve treatment of passengers, a claim rejected by the carriers.
Biden said prior to changes made in customer service plans by major airlines “if your flight was canceled or delayed, no top airline guaranteed covering your cost of hotels and meals.”
“My administration is also cracking down on the airlines to get passengers fairer treatment,” Biden said. “Secretary Buttigieg, at my request, called them out.”
U.S. Transportation Secretary Pete Buttigieg told airlines in August he would publish their responses in a “dashboard” and gave them two weeks to disclose what customer service protections they would commit to offering when delays were the fault of the airline….