Australia’s competition watchdog is suing Uber Technologies Inc and seeking a A$26 million ($18.69 million) fine from the ride-hailing platform after it admitted to misleading consumers about ride fare estimates and cancellation fees.
The Australian Competition and Consumer Commission (ACCC) on Tuesday said Uber admitted that between December 2017 and September 2021 it warned consumers they would be charged fees for cancelling rides even though the cancellation was sought during its “free cancellation period.”
“Uber admits it misled Australian users for a number of years, and may have caused some of them to decide not to cancel their ride after receiving the cancellation warning, even though they were entitled to cancel free of charge under Uber’s own policy,” ACCC Chair Gina Cass-Gottlieb said.
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