The federal backlog of air passenger complaints regarding poor service has reached an all-time high of 46,000, a figure equivalent to a three-year wait, based on data from the Canadian Transportation Agency (CTA).
“Unfortunately we have quite a big backlog,” France Pégeot, chief executive officer of the CTA, said in his testimony at the Senate Standing Committee on Transport and Communications (TRCM) on May 16. “We have 46,000 complaints in our backlog. Just last year we received 40,000 complaints.”
Pégeot highlighted the recent exponential growth, saying that “five years ago we had 5,000 complaints.” In November 2022, the CTA told the House of Commons transport committee that it was processing complaints at a rate of 15,000 per year, reported Blacklock’s Reporter….