Telus sent a marketing email to customers boasting of its “network designed with reliability in mind” days after a nationwide outage left Rogers’ customers without phone and internet connection.
“Our mobile network won’t leave you hanging,” Telus said in the July 13 email.
The Rogers outage began in the early morning of July 8, with both its wireline and wireless systems affected. The company later said the cause of the outage was a “network system failure” following a maintenance update to its core network, which caused a malfunction in some routers.
By July 9, Rogers said it had restored services to “the vast majority” of its customers, and continued to monitor its systems….