Passengers and advocates say Air Canada is giving them the runaround on refunds, compensation and reasons cited for flight delays and cancellations—including a case of harsh weather highlighted nearly two weeks in advance.
Despite thousands of scrapped flights and late arrivals, customers are struggling to file successful complaints and navigate the nuances of complex regulations amid the overwhelming surge in summer travel.
The country’s largest carrier informed some passengers their flight to Lisbon would be delayed due to “bad weather,” 12 days before it was slated to leave Montreal on July 17.
Another traveller recently received a $60 “eCoupon” due to a days-long baggage delay rather than the direct luggage-fee refund she’s entitled to under both federal rules and Air Canada’s passenger-carrier contract….