A recently unearthed report reveals that Australia is dealing with a huge backlog of compensation claims from servicemen and women.
The Department of Veteran Affairs’ claims process diagnostic compiled by McKinsey Consulting revealed that as of December 2021, the Department was processing 17,000 claims, with another 37,000 on hold because the body did not have the capacity to deal with it.
The $1.6 million report (US$1.1 million) was obtained by the Australian Broadcasting Corporation and ordered by Matt Keogh, the new veteran affairs minister, to be published online (pdf).
It found the Department lacked the capacity and manpower to deal with an explosion of new claims, which have also exceeded forecasted projections….