WASHINGTON—U.S. consumers lodged more than quadruple the number of complaints against U.S. airlines in April compared with pre-pandemic levels as on-time arrivals fell, according to a report Thursday.
The U.S. Department of Transportation (USDOT) announced on Thursday that it received 5,079 complaints about airline service in April, up more than 320 percent over the 1,205 complaints received in April 2019.
Travelers are facing an already difficult summer as airlines expect record demand and as they rebuild staff levels after thousands of workers left the industry during the COVID-19 pandemic. Air passengers are facing long lines, crowded airports, and few open seats….