FedEx will begin taking photographs of packages on U.S. and Canadian doorsteps when they are released without a signature to provide proof of delivery, making the company the first nationwide carrier to do so.
Announcing a press release on June 22, FedEx said the new protocol was part of its efforts to boost its e-commerce services and give customers peace of mind.
“This is something e-commerce merchants and customers have been asking for, and we are proud to be the first to announce this service will be available to residential customers,” said chief customer officer Brie Carere.
“Receiving visual confirmation that the package has arrived gives peace of mind to both merchants and consumers, and we are thrilled to give them that confidence,” Carere added….