Southwest Airlines announced that it will close its reservations centers to go fully remote, effective Sept. 1 of this year.
The airline said that most reservation agents and customer service were already working remotely throughout the pandemic.
More than 3,200 customer service employees, based in Albuquerque, Atlanta, Chicago, Houston, Oklahoma City, Phoenix, and at Southwest headquarters in Dallas will be relocated to work remotely. Those locations will be repurposed to other departments for their use.
“Evolving to a fully remote workforce brings increased flexibility, both in attracting and hiring new employees from across the country, and in scheduling current employees who have worked at record efficiency in a remote work environment,” said Southwest in a statement to CNBC….