Airline passengers who are concerned about flying alongside unmasked people will now be offered refunds, among other things, after a federal judge last week struck down the Centers for Disease Control and Prevention’s (CDC’s) mask mandate on public transport.
United Airlines CEO Scott Kirby told the “TODAY” show on April 21 that the airline will be flexible with customers who are immunocompromised and who do not want to fly alongside passengers who are not wearing face coverings.
“All of our customers should feel free to wear a mask and many of them are,” Kirby said. “For customers like that, that are immunocompromised or that have other concerns or issues … we are working with those customers if they really don’t want to fly to find them another option, give them a credit, or if they just don’t ever want to fly again, [we are] actually willing to give them a refund.”
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