COVID-19 forced many businesses to go online or to limit themselves to curbside service, while others had to shut down permanently. Veterinary medicine was one line of work where the approach taken due to safety restrictions unfortunately caused distress for many of its unique clientele. During the lockdowns, many veterinary offices across the country closed their doors to pet owners and allowed only patient access. This created much difficulty for “pet parents” with reactive or scared animals. Some were forced to stay outside or two metres away from their beloved pet as it was euthanized. The effects were traumatizing, for patient and parent alike. “I ended up having to call around for a vet that would take her right away and let me come in with her,” said Ottawa resident Jessica Delage, whose regular vet wouldn’t let her come inside with her gravely ill cat during the most recent lockdown. …