Commentary Anyone who serves the public learns how to manage upset customers. When someone says you hurt them, do not argue. Listen. Apologize. When people are angry, upset, or heartbroken, you must stay silent. Offer support. There is no other rational response. Of course, listening has limits. Threats, yelling, or swearing must end the conversation, with help from security if necessary. Freedom Convoy 2022 Doctors and nurses deal with upset people every day. We allow room to express and grieve, even if we do not like or value the content. We embrace expression and limit inappropriate behaviour. Politicians and journalists should do the same with the truckers’ Freedom Convoy. There is only one rational response: help the people speak. Facilitate peaceful protest. Hear them out. Be ready to limit bad behaviour—with force if necessary. Win or Lose—You Choose Your Own Fate The only way to win the moral high ground …