Commentary On January 19, American Airlines flight AAL38 from Miami to London did something unusual. An hour into its flight, it made a U-turn and returned to Miami. Equipment failure? Security threat? No. … Just another mask dispute. Mask-related disputes are a whole new category of data kept by the FAA. As of the beginning of this year, there have been 92 cases of passengers disrupting flights over masks. In 2021 it received 4,290 mask-related complaints. Restrictions that have been forced on businesses due to the pandemic have created a whole new level of challenges to deal with. And the airline industry is no exception. Raising an Already High Bar The airline industry is a complex business. Managing schedules to maximize capacity has become an art. I can remember flying in the late 90s and early 2000s and being the only guy sitting in my row. Airlines have reworked their …