Debt collectors can now text, email, and send direct messages to borrowers on social media after new rules approved by the Consumer Financial Protection Bureau (CFPB) took effect on Tuesday. The new rules clarify how debt collectors can use email, text messages, social media, and other contemporary methods to communicate with consumers. It also enables borrowers to limit the ability of debt collectors to contact them through such communication methods. While debt collectors are able to contact borrowers via an array of communication methods, the 1977 Fair Debt Collection Practices Act prohibits harassing, abusive, and unfair debt collection practices as well as false and misleading representations by debt collectors. Under the new rules, debt collectors who contact borrowers on social media have to identify themselves as such and give consumers the option to opt of out being contacted online. That option needs to be “a reasonable and simple method to opt-out of such communications at …
Debt Collectors Can Now Text, Email, and Send Direct Messages to Borrowers on Social Media
December 3, 2021
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