Airlines cannot deny passengers compensation for poor service in situations they “knew about, or should have known about,” says a federal transport regulator in changes proposed under the Air Passenger Protection Regulations (APPR).
Compensation for flight delays must be paid “except in exceptional circumstances” which the APPR will identify, wrote the Canadian Transportation Agency (CTA) in its consultation paper, published on July 11, as first reported by Blacklock’s Reporter.
“Overall, the proposed changes would require airlines to provide passengers with compensation for every flight disruption that results in the passenger arriving at their destination more than three hours after their scheduled arrival, or delays at departure of over three hours which result in the passenger deciding not to travel,” said the paper….