Over the years I’ve devoted lots of ink and pixels to travel insurance, but recent developments with a Boston-area tour operator have raised two new—or at least new-to-me—potential pitfalls. Both deal with a subject once more prominent than now: failure to pay legitimate claims. And to understand the situation more clearly, I’ll start with a bit of background.
Tour operators are big business—they’re the outfits that organize a wide range of tour packages—and, cruise, rail, even backpack. They arrange all included components and sell the resulting packages, but they do not operate them. Operations are provided by a wide variety of airlines, bus lines, hotel companies, and so on….