STOCKHOLM—Sweden-based online fashion retailer Boozt AB said Thursday it has blocked 42,000 customers for returning too many items they had purchased, calling their actions too costly for the company and the environment.
Ask Kirkeskov Riis, a spokesman for multibrand online store selling clothes and beauty products, said customers who were indefinitely blocked had sent back items either because they don’t fit or because they regretted the purchase.
He said these customers “repeatedly exploit the high service levels of free shipping and returns at the expense of our business, other customers and the environment.”
In an email to The Associated Press, he said they represented less than 2 percent of “the more than 3 million customers on Boozt” but around 25 percent of the total return volume….