By Readwrite.com
During the pandemic, the ways we accessed and managed our money transformed. To be sure, in-person banking was dropping in popularity even before the start of the pandemic, while digital platforms were seeing a slow and steady rise.
Although their popularity was beginning to wane, brick-and-mortar bank branches were undoubtedly still very much a part of many consumers’ financial routines. When the pandemic hit, the digital and traditional banking balance began a rapid shift. In 2020, 52 percent of bank customers went to branches to manage their money (or were branch-dependent), according to a J.D. Power survey. Only two years later, in 2022, more than 65 percent of U.S. bank customers were using digital banking services, per Bankrate….