Three million people who applied for a driving licence since the beginning of the COVID-19 lockdowns have experienced delays, costing some their jobs or income, a parliamentary committee has found.
In its latest report, published on Friday, the Public Accounts Committee (PAC) of the House of Commons criticised the Driver and Vehicle Licensing Agency (DVLA) for failing to keep its essential services running during the pandemic.
Since April 2020, 3 million people have suffered delays and around 60 million phone calls went unanswered, said the report.
The Department for Transport (DfT) was accused of taking a “hands-off approach” and failing to ensure DVLA is using modern working practices and up-to-date technology….