The IRS has consistently answered 85 to 90 percent of phone calls from taxpayers during the current tax preparation period, up from 13 percent a year ago Treasury Secretary Janet Yellen said on March 16.
The improvement is due in part to the hiring of more than 4,000 new customer service workers, funded through the Inflation Reduction Act of 2022 (IRA).
The IRS will consider adding other measures of taxpayer support, including the speed of issuing refunds, reductions in paperwork requirements, and the ease of making direct deposits into taxpayer bank accounts.
“I believe this money will certainly lead to faster responses to taxpayers,” Yellen told members of the Senate Finance Committee in testimony about President Joe Biden’s 2024 budget proposal….