Looking back at the past decade, Mount Hope Police Chief Paul Rickard said he accomplished what he had set out to do—transform the department into a more professional operation. 
He said he improved almost every facet of the police department in the small rural town in upstate New York, from hiring, training, and policy to infrastructure and technology. 
Some changes can be seen by the public, such as computers in patrol cars; others are hidden inside the police building, like a break room for officers to recharge. 
Among all the efforts, he said he is most proud of those done to build community relationships. …