Longtime employees of Southwest Airlines are saying: “We told you so.”
In the wake of a brutal pre-Christmas winter storm, Southwest’s competitors quickly rebounded. But as of Dec. 29, the Dallas-based airline was continuing to struggle mightily. The airline has been buried beneath the burden of thousands of canceled flights, mountains of misplaced luggage, and torrents of complaints from stranded passengers whose holiday plans were ruined.
Adding to the mess: Southwest’s systems have had difficulty locating flight personnel and pairing them with aircraft; airport photos posted online show Southwest planes lined up on the tarmac, sitting empty, while competitors take to the skies. The situation became so bad, two federal investigations were planned….