Australian Federal Court has fined rideshare company Uber $21 million (US$14.2 million) for overestimating service fees and falsely advertising a cancellation fee for its Australian services between 2017 and 2021.
In a federal court ruling, Justice Michael O’Bryan found that Uber breached Australian Consumer Law in two instances.
The first one involves misleading representations concerning cancellation messages displayed on Uber’s mobile app between December 2017 and September 2021.
During this period, when a customer proceeded to cancel a trip within Uber’s free cancellation period, they would receive a message which stated: “You may be charged a small fee since your driver is already on their way.”…